Política de reembolso

Refund and Return Policy

Last updated: October 19, 2026

Returns

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition in which they were received: unused, with tags attached, and in their original packaging, or as otherwise specified in the return instructions. We may reduce the refund if an item has been used, damaged, or handled beyond what is necessary to inspect it.

Please contact us to discuss your return options and how to get started.

How to Initiate a Return

Return or cancellation requests are subject to the terms outlined above and your rights under applicable law.

Please contact us before returning any item.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for returns due to a change of mind.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us promptly if an item is defective, damaged, or incorrect.

Exceptions and Non-Returnable Items

Some items may not be eligible for return, as specified in the return terms above or in the product listing, on our website, or in our physical store at the time of purchase.

Please contact us if you have questions about whether a specific item is eligible for return.

Exchanges

Please contact us to discuss available exchange options before returning your item.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method unless otherwise stated. Your bank or payment provider may require additional time to process and post the refund.

If you have not received your refund within a reasonable period after approval, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if products are defective, not as described, not delivered within the required or agreed timeframe, or otherwise fail to comply with applicable law.

Contact Us

To request a cancellation, initiate or inquire about a return, ask about an exchange, or report damaged items, please contact us at wallbuddy.contact@gmail.com.